Services · BUILD
BUILD
Launch with confidence, and keep improving long after go-live.
Implementation is just the beginning. We design systems that evolve.
A smarter way to implement and optimize
Most implementations focus on getting live. BUILD focuses on getting it right, and keeping it right.
We design your system's foundation with real administrators involved from day one, and introduce your administrators to System Admin Insights (SAI), the free practitioner community, for peer learning.
Build it right, from day one
Whether you're implementing a system for the first time or rebuilding an underperforming environment, BUILD gives you more than project delivery. It gives you operational continuity.
We bring:
- Collaborative, full-stack system administration
- Practical expertise across TA, IT, Ops, and leadership workflows
- Clear ownership of configuration decisions
- Momentum through structured milestones and visible progress
You get a production-ready system, plus a path forward.
Unlock the real power of your system
We don't implement features in isolation.
We design integrated systems:
- Custom workflows, automation, and reporting aligned to how your teams actually work
- Centralized candidate communication to reduce recruiter friction
- Clean, scalable foundations that support growth and future integrations
- Documentation that preserves institutional knowledge
Everything is built with sustainability in mind.
Maximize your investment
Launching a new system isn't just about turning it on. It's about ensuring it delivers value over time.
With BUILD, you:
- Reduce the risk of costly rework by getting the foundations right
- Reach operational maturity faster with clear milestones
- Draw on best practices from real-world environments
- Move into continued optimization, not reactive support
This is how implementations turn into ROI.
Track what matters, improve what counts
After go-live, post-launch support continues as part of your engagement, and your administrators can learn alongside peers in System Admin Insights.
In practice
What implementation support can include
Hands-on help that gets you to a confident go-live, and keeps things moving afterwards.
Custom training
Training that builds on the vendor's curriculum, user acceptance training for recruiters and hiring managers, and support for the people who will train others.
Process validation
We work closely with your team to validate the system and make adjustments, so critical issues are addressed before go-live.
Embedded in your team
Consultants who work closely with your team to understand your culture and business needs, not only industry best practice.
Dashboard customization
A dashboard configuration for each login group, so every user can see their tasks.
Custom documentation
Closed-captioned videos, written guides, in-platform training materials and a visual process map of your workflows, notifications and integrations.
An extra pair of hands
We take on major configuration work so your team has time for training, validation and process decisions.
Post go-live support
System changes, new reports, dashboard updates and escalations to the vendor's support team as requests come in after launch.
Proof and reading
Client stories and resources
Client story
Case Study: Ardent Health Services
Faced with a tight 90-day timeline, Ardent Health Services partnered with Integral Recruiting Design to implement ICIMS and avoid costly contract extensions. IRD’s…
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The Hidden Payroll of an ATS Switch
When organizations compare ATS platforms, they compare price tags. When they finally run the project, they discover a second budget nobody approved: the one paid in…
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The ATS Switch Looks Cheaper Than It Is
Every few years, someone in the room decides it's time to look at other ATS platforms. Maybe the contract is coming up. Maybe there's been one outage too many. Maybe a…
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Why Most Implementations Fail Before They Begin
The success of an ICIMS implementation often hinges on the groundwork done before kickoff. Mapping current processes, surfacing hidden workarounds, and gathering honest…
Let's build your system right
Planning an implementation, a rebuild or a stalled go-live? Tell us where you are and we'll map the next steps.