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We run your system like it's our own, so you can focus on what matters.

Choose the level of support that fits your organization, from ongoing expert guidance to fractional admin services for hands-on system management.

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A powerhouse team to operate and optimize your HR technology

Not every team needs full-service administration, but every team needs reliable expertise.

With IRD, you can engage in two ways:

  • Ongoing support, optimization guidance and live access to experienced practitioners
  • Fractional admin services when you need dedicated operational ownership of your system

Whether you're looking for strategic direction or hands-on execution, we meet you where you are, and grow with you.

Discuss your support options

Focus on the strategy, not the software

Stop spending your time troubleshooting workflows or chasing down system issues.

With ongoing support and fractional admin services, you get:

  • Expert support without hiring full-time
  • Continuous optimization, not just maintenance
  • A partner who understands both recruiting operations and the technology underneath

We help you stay focused on hiring outcomes while we handle the system underneath.

Maximize your system's potential

In our experience, many teams use only part of what their system can already do. We help unlock the rest.

Through ongoing support and advisory, we help you:

  • Fine-tune workflows for speed, compliance, and candidate experience
  • Clean up your data, enhance reporting, and eliminate manual work
  • Identify automation opportunities that actually save time

This isn't one-time optimization. It's continuous improvement.

Never fall behind again

Your HR technology evolves constantly. So should your system.

With ongoing support and fractional admin services, you stay current on:

  • Platform changes and new features
  • Best practices from real administrators
  • Smarter configuration approaches as your hiring needs evolve

We proactively guide updates so your system doesn't drift, and your team doesn't get stuck reacting.

Measure what matters

You can't improve what you can't see.

We help you build visibility into:

  • Time-to-fill, recruiter productivity, and system usage
  • Clean, defensible reporting for leadership conversations
  • ROI models that support budget decisions

Whether through advisory or hands-on admin support, we help turn your ATS into a source of insight, not just infrastructure.

In practice

What ongoing administration can include

The day-to-day work we take on, so your system keeps running smoothly while your team focuses on hiring.

  • Regular check-ins

    Stay informed and aligned through scheduled check-in calls with your IRD consultant.

  • Vendor support tickets

    We submit and follow up on support tickets with your vendor on your behalf.

  • Reporting requests

    We fulfil reporting requests, so you have the data and insight you need for decisions.

  • IT engagement

    We work with your IT team on system functionality and integrations.

  • Dashboard updates

    We update your existing dashboards: adding reports, updating column headers and other usability adjustments.

  • Troubleshooting

    We troubleshoot and resolve technical issues in your system to keep disruption to a minimum.

  • Account-team support

    We support your conversations with your vendor's account team.

  • Contract review

    We review your contract and advise on module utilization and a path for adopting additional modules and third-party software.

  • Temporary administration

    When your system administrator is on leave or you are between hires, our remote administrators keep your system running.

Ongoing administration keeps your system running well. When a deeper assessment and redesign is needed, we will recommend a separate optimization project.

For ICIMS customers

The ICIMS Maturity Assessment is a self-assessment app for ICIMS customers.

Run the ICIMS Maturity Assessment

Proof and reading

Client stories and resources

All resources

Focus on hiring. We'll handle the system.

Tell us about your environment and the support you need, and we'll suggest where to start.

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